SHIPPING POLICY
We ship orders to 48 states in the United States, its territories, and to APO and FPO military addresses.
We DO NOT SHIP to Utah or South Dakota.
We use U.S. Postal Service (USPS) and UPS as carriers. On your shopping cart will be Flat rate shipping with rates based on Zones
Exact shipping charges are shown on your shopping cart before checkout. You must select your address type on the scroll down menu to receive accurate shipping quote and estimated delivery dates. Shipping charges are calculated based on region. Estimated delivery dates are based on information from the shippers and are not guaranteed except when guaranteed by the carrier.
If you have any special handling requests, please leave us a comment during checkout.
Please note that Rebel Chef Cigars LLC., may require a signature on any shipment in order to comply with regulations for the delivery of tobacco products.
Domestic & International Shipping notice: Due to high order volume, shippers are experiencing minor delays with some orders.
Domestic Shipments
Orders are processed each day at 5:00 pm (MST). Orders placed before this time will be may but are not guaranteed to ship the same day
Shipping time approximations are based on actual shipping times, which begin when a package is accepted by our shipper and leaves our facility. Shipping times do not include order processing time.
If an order appears to be lost or stolen, we first recommend contacting your local post office with a tracking number. If further assistance is needed please check the ‘disclaimer’ section of these Terms and Conditions.
When you check out, you will be offered shipping options based on delivery location and size or the package used for the items in your cart. (combined) you will be offered the smallest package possible which is our most affordable option. If your items are to large for the smallest of it fits it ships packaging we will use the next smallest size possible.
***International Shipments when available***
**For Australia, Canada, and United Kingdom Customers please contact rebelchefcigars@gmail.com for shipping options and invoicing
Any free shipping offers do not include any orders being shipped to addresses outside of the United States.
To provide the most reliable service possible, orders shipped to these countries will be declared as cigars (providing relevant details about weight and cost).
All packages are correctly declared with the contents of the order. Duties assessed at the border are the responsibility of the customer.
VERY IMPORTANT: Customs in each country will most likely assess Duties and Fees based on the county’s laws. These fees are in addition to the cost of purchase and shipping. If the duties and fees are rejected by the customer, the order will be shipped back to Rebelchefcigars.com. (continue reading for more details on rejected international orders)
Even if there are no tobacco restrictions in your country, it is possible that customs will still refuse the shipment. In the event that a shipment is refused, it will be returned to Rebel Chef Cigars. After the order is received by Rebel Chef Cigars, the customer may be given the option to pay to reship the order or receive a refund. Refunds will be processed minus a 25% restocking fee on the order total + any additional shipping fees that may occur through the return shipping process.
All orders are ship via USPS (United States Postal Service); delivery times may vary due to Customs inspections.
International orders are considered delivered when they reach the country’s border.
Once an international order reaches the border of the delivery country, it is considered delivered, and it is the responsibility of the customer to work with their local customs officials to clear any conditions required to achieve delivery at the final destination.
Disclaimers
We reserve the right to cancel and fully refund any order for any reason. This includes but is not limited to pricing glitches, inaccurately described items, incorrectly coded promotional coupons, typographical errors, and honest mistakes. It is our policy, within reasonable action, accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.
Purchases are based on the information contained within product titles, descriptions, and pricing. Images may not depict the exact size, quantity, blend, etc of the cigars that are included in a particular purchase option.
While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.
Samplers – In samplers that include cigars from different brands we reserve the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.
Orders marked ‘Delivered’ – Once an order is marked delivered by our shipping partner, it is considered completed. If there is an issue with a delivered order (i.e. lost or stolen) the customer will need to, within 72 hours of delivery, file a police report, get an officer name, get contact information for the police station, and retrieve the police file number. These items must be submitted to our customer service team to assist in investigating and determining whether the reshipment of the order is warranted.
Packaging – We consider the box or bundle that cigars arrive in as packaging. Packaging may be altered or reduced based on availability.