Return / Replacement Policy

Should you decide to cancel your order before it ships, we will assess a 15% restocking fee when refunding your order and 85% off your charges will be refunded.

 All merchandise shipped from the RCC warehouse leaves in perfect condition. If, however, your order is not in excellent condition when you receive it, we do want to make it right. We will ship replacements and allow the return of items based on the below conditions

 Inspect the items in your order, and notify us within 5 days if anything appears to be wrong with your order. We cannot guarantee the quality of products more than 5 days after they are received. ‘Notify us within 5 days’ includes any form of recorded contact (i.e. a voicemail on our customer service phone line, or an email to our customer service email address), in the event that you can’t get a hold of someone right away. Contact us through the ‘Contact us’ page with the subject line, ‘return request’ In response, you will obtain a Return Authorization Number from us. Return shipping will be paid by the customer.

For all orders, a 25% restocking fee will be maintained, and 75% of the order total will be refunded. Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank.

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will not be refused. All authorized returns must be received within ten (10) business days after authorization issuance.

 Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return. 

When the original order included a free item, a return cannot be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

 Customers who return complete orders for refund will be charged according to the shipping method selected for that shipment even if RCC covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.

 We do not accept items returned outside their original box** and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

 We are not responsible for seizure of order items by international customs. To receive a refund on returned orders, all items included with the order must be returned. We can not refund orders that are returned by international customs with an empty box. 

We reserve the right to replace damaged products for international customers OR issue a refund for damaged products for international customers.

Disclaimers

We reserve the right to cancel and fully refund any order for any reason. This includes but is not limited to pricing glitches, inaccurately described items, incorrectly coded promotional coupons, typographical errors, and honest mistakes. It is our policy, within reasonable action, accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.

 Purchases are based on the information contained within product titles, descriptions, and pricing. Images may not depict the exact size, quantity, blend, etc of the cigars that are included in a particular purchase option.

 While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.

Prices on Rebelchefcigars.com are subject to change without notice. Rebel Chef Cigars (RCC) is not responsible for typographical errors. Special orders for related merchandise can be filled upon request. RCC reserves the right to reject any order for any reason, and our website has a minimum order of $25. Orders made for less than $25 will not be filled.  No order shall be binding at RCC until it is accepted via Email/phone confirmation. Items may be purchased from this website using a valid credit card or Paypal for payment, by a person 21 years of age or older.  Shipping of items is completed by UPS or USPS.  Items must be shipped to a valid address, signature may be required. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of the State of Arizona, and any and all claims related thereto must be brought and finally resolved solely in the courts of the State of Arizona. By placing an order, you agree to all terms and conditions. 

We do not accept returns of single cigars or cigar samplers (i.e. 5-pack, 6-packs, 7-packs, etc.)